Asterisk already is able to handle not sending an agent a call when they are on the phone, i think “on phone” status should not pause the agent. Reloading module appqueue. This can be done using the following command: geek-universit圜LI> module reload appqueue.so Module appqueue.so reloaded successfully. If I have a small queue and want callers to fail to another queue, ivr, or vm if their are no agents in queue, i set joinempty=no and leavewhenempty=yes and as soon as the first call rings, all of the agents become busy and get paused, dumping all callers out of queue. touch /etc/asterisk/nf Now we can reload the appqueue.so module. For that matter, they are paused as soon as their phone starts ringing. But as soon as they receive a queue call, their presence becomes “on phone” which is considered by the queue integration as unavailable, and they are paused. This number is a national record in Australia. There is a FREE TRIAL of OrderlyQ now available for Asterisk users - please contact us for further details, or Try It Now by calling + 101. If they are away, offline, or DND, I want them to be paused. There were more than 800,000 people waiting in the lounge queue at 8.30am, with only about 250,000 tickets available. If I have a member in a queue, i want them to get calls as long as they are available. I like the two features (presence based on phone use, and queue pause based on presence), but they seem to step on each other. Pauses a queue agent when the agent (nf in asterisk) matches the extension assigned to a user in Asterisk-IM which becomes unavailable and unpauses when the user becomes available.Īt what time are the queues loaded? (will queues added after openfire startup, or asterisk-im startup work?)Īt what time are queuue members loaded? (will queue members added after startup work?) Pauses a queue agent when the agent (nf in asterisk) matches the device assigned to a user in Asterisk-IM which becomes unavailable and unpauses when the user becomes available. Here is a new one, after maybe 100 installs I have never see this one FreePBX 15.0.37 Asterisk 16.30.0 Reports>Asterisk Info>Queues Agent waiting for a call: Agent1 (Local/55555from-queue/n from hint:55555ext-local) (ringinuse disabled) (dynamic) (Not in use) has taken 2 calls (last was 132 secs ago) (login was 8937 secs ago) Agent on a queue call only (no other calls): Agent1 (Local. Pauses a queue member when the interface (queue member in asterisk) matches the extension assigned to a user in Asterisk-IM which becomes unavailable and unpauses when the user becomes available. Pauses a queue member when the interface (queue member in asterisk) matches the device assigned to a user in Asterisk-IM which becomes unavailable and unpauses when the user becomes available. It seems from looking at the code that it pauses or unpauses a queue member based on availability, so I will limit my list to that. Sorry for asking what may be simple, but I have not found documented anywhere what the queue presence does.
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